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While important, labor productivity benchmarking is most effective when combined with one on one interviews – with department managers as well as directors and senior management. Qualitative questionnaires are distributed, in advance, to solicit important information to enable the consultants to efficiently, effectively discuss operational issues and opportunities with the manager. Consultants then provide pertinent targets for improvement that managers have participated in and Senior Management can subscribe to. Experienced Human Resources consultants collect detailed payroll data for comparison to regional norms and best practices. Analyses of staffing mix, wage rates and overtime utilization enable identification of material, tangible savings for client hospitals. |